Refund policy

Returns/Refunds 
 We do not accept returns or exchanges due to the nature of our handcrafted bath and body products unless  they were damaged or defective in any way upon arrival to you.  If you receive a damaged item please send us an email within 48hrs describing what is wrong with your product. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your refund, we require a receipt or proof of purchase.Once  your return is received and inspected, we will send you an email to notify you that we have  received your returned item. We will also notify you of the approval or rejection of your refund.

Damage caused by applying or wearing a product will not be considered for refund. Please read each product description carefully before you place an order.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at candersoncarter7@yahoo.com for instructions to send item back. 

Shipping
To return your product, you should email us at neatsoaps1@yahoo for information to return your product. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For any other question or concerns that you may have, please contact us at neatsoaps1@yahoo.com.